Reseller Support Services | OSM Websites

 Google Plus      Yelp       Facebook        Twitter

Custom Website Design

Search Engine Optimization

Website Marketing Results

Reseller Support Services

OSM provides flexible support options to ensure that resellers can focus on what they do best.

Reseller Startup Services

The following service is offered by OSM Websites to assist our Resellers in getting projects finished quickly and customer sites launched smoothly.
Service Includes:

  • Calling/emailing Customer on behalf of Reseller
  • One time email setup for customer based on list provided
  • One time PC setup assistance with new email account
  • Domain setup and/or transfer (on transfers customer must have full admin email access)
  • SiteApex Training (1 hour phone or customer attending meeting)
  • Site Launch 


Reseller Support Services

The following service is offered by OSM Websites to allow our Resellers to focus on new sales following the successful completion and launch of a project.
Service includes:

  • Your own dedicated 1-800 number Canada and US calling
  • Branded Support "Thank you for calling Technical Support”
  • 7 X 24 online ticket system
  • 9am – 5pm EST phone support
  • Use of any customer supplied scripts for any technical, informational or billing related issues
     

Pricing Options:
Option 1: Pay as you Go
Option 2: Full Support Flat Rate
 

Outsourced Web Maintenance

No need to hire your own internal staff. Our Website Maintenance programs allow you to budget for a monthly Website Maintenance package and never again be surprised by an unexpected website bill. Better yet, the Website Maintenance Rates are significantly lower than our retail hourly rates.

 

"Integrity, Service, Quality & Value. These 4 words capture my experience as a customer of OSM for the past 18 years that they have served as my web host provider.

They are constantly making upgrades to meet my growing needs and the interface tools that allow me to manage my own content is simple and intuitive. " 

Gary MacDonald – Clearview Consulting Services

Website Testimonials